Copyright 2016 Sussex Communications Limited Registered Address 2 Dawn Crescent, Upper Beeding West Sussex BN44 3WH
Need to Talk? Talk to us!
(UK) 01903 810 366
Terms and Conditions
Sussex Communications Limited : Dated March 2016
These terms and conditions shall be governed by and construed according to English Law. None of these terms and conditions affects your statutory rights as a consumer.
Sussex Communications Ltd employees are focused on providing a pleasant experience and work hard to maintain our high level of customer service. If however you feel that we have failed to provide you with the level of customer service you expected please do not hesitate to contact us, we are always pleased to hear back from our customers with constructive criticism.
Product specifications, images and other information published on our website come directly from suppliers, manufacturer’s, product manuals, publications, publicists, or has been gathered from sources available to the public. Sussex Communications maintains high clarification standards in an attempt to ensure that all information on the website is accurate and up to date as possible, however Sussex Communications Ltd cannot guarantee the reliability or the accuracy of the information contained within its pages. Full detailed specifications are available from the manufacturer’s brochures, product manuals or their websites.
All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these terms and conditions and are subject to acceptance by Sussex Communications Ltd ( to be known as the seller). The seller may choose not to accept an order for any reason. Only when a payment has been debited from your account and a confirmation of order processing and dispatch email has been sent to you: have we accepted and processed your order.
Where the goods ordered by the buyer are not available from stock the buyer shall be notified and given the option to either wait until the goods are available from stock or cancel the order and receive a full refund within 28 days.
Price and Payment
The price of the goods shall be that stipulated on the website. The price is exclusive of VAT. The price excludes delivery charges.
The total purchase price, including VAT and delivery charges, if any, will be confirmed by email prior to confirming the order.
After the order is received the seller shall by email send a confirmation of the order for processing including the details, description and price for the goods.
Payment for the goods including VAT and delivery charges must be made in full before dispatch.
Rights of the Seller
The seller reserves the right to periodically update prices on the website, which cannot be guaranteed for any period of time. The seller shall make every effort to ensure prices are correct at the point at which the buyer places an order.
The seller reserves the right to withdraw any goods from the website at any time.
The seller reserves the right to limit the quantities of certain items which you, your family or any group can purchase.
The seller will use commercially reasonable efforts to deliver items as quickly as possible:
Delivery within the UK please allow 2-3 working days from the date of acceptance of the order, providing the item is in stock.
Delivery to countries within the European Union please allow 7-10 working days from the date of acceptance of the order, providing the item is in stock.
Goods supplied to countries outside the European Union, the seller will notify the buyer via email of the estimated delivery date. The buyer must confirm via email that the date has been agreed.
The delivery method will depend upon the value and weight of the product. Small, low value items will usually be sent 2nd class Royal Mail. More expensive items (up to 2kg) will be sent by Royal Mail recorded delivery. Large, high value items will normally be shipped via courier. For credit/debit card purchases, the equipment will ONLY be shipped to the cardholder address and a signature will always be required.
Where Sussex Communications Ltd Suppliers are temporarily out of stock, the buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
Risk in the goods shall pass to the buyer upon delivery of the goods, or where the buyer fails to take delivery at the agreed time, at the time of delivery was attempted.
Title in the goods shall not pass to the buyer until payment of the price has been made in full.
The buyer may return goods within 7 working days from the delivery date only if the items are sealed, unopened and in saleable condition. A full refund of the purchase price and VAT will be made by the seller. Excluding delivery charges.
If the goods are faulty please contact Sussex Communications and our staff will do all they can to sort out your problems quickly and politely. They will check that the item is genuinely faulty before you return the item.
The buyer may return the goods if they are faulty within the manufacturers warranty period. Please see details of the manufacturers warranty on the webpages for your item as the time period does vary.
When sending please include a copy of your invoice and details of the fault found, please ensure that the item is adequately protected to prevent any damage. The seller cannot be held responsible for any damage to goods returned without adequate protective packaging.
When returning goods please send to:
Sussex Communications Ltd
2 Dawn Crescent
Sussex Communications Ltd does not collect any personal information about you when you visit our website. Upon placing an order the buyer agrees that information for the fulfilment of the order is held by Sussex Communications for the purpose of our accounts information. This information is not shared with anyone beyond our staff, except when required by a law enforcement investigation, and is used only as a source of anonymous statistical information.
Upon creation of an accounts record with Sussex Communication an email will be sent to you requesting permission to contact you via email for news and product information updates including discount offers.